We arrived at the airport just after 8:30 am (for a 2:30 flight) & it was already totally packed in the outer section where you have to queue & wait until your flight is ready to check-in. There were a total of 5 flights listed, but we couldn’t find a line for our flight – we waited for about an hour, during which time nobody seemed to go into the airport proper, & it just got more & more crowded. The tension just continued to mount as people were being held back & several flights got delayed. After about another hour, Bill decided to move us up to the front, where we were eventually able to push our way into the main airport when the security people weren’t looking. It was just completely crazy – people were screaming to be let in, the security staff weren’t letting anyone in despite how close it was getting in to the real check-in times & there was a big group of people like us that were just sneaking in anyway.Once we got into the main part of the airport, our flight wasn’t listed at any of the check-in desks, so we ate our packed lunch (this is an airport with virtually no food facilities) & when our flight finally came up on the check-in screens, we were about 10th in line in the queue. You’d think that it would be almost over by this time, but each person who went up to check in took at least 30 minutes! There was no air-conditioning in the airport, the whole place was completely packed, & people were still trying to push in. It got really nasty – by this time almost everyone has been in a queue for about 4 hours (including children & babies) & there is no end in sight despite being so close to the check-in counter. We stood in that queue for over 2 hours before we finally got to the desk. Although we were Ok for time, it was obvious that the flight was going to be delayed. We asked about our connecting flights & they told us the flight from Windhoek would be held for us & that they would contact KLM to let them know that we would be arriving in Johannesburg late. The good thing was that they were able to check our luggage all the way through to Manchester, so when we finally left the counter, we were feeling reasonably optimistic. That was until we saw the queue for immigration – it was at least 4 people wide & stretched half way around the airport. It took about another hour & a half to get to the front of that queue to get our passports stamped & put our bags through the x-ray machines. By this time Bill’s shirt was completely soaked though – you could hardly see a dry spot on it - & our patience had almost worn out.The scene in the departure lounge wasn’t much better than what we’d left, except that we weren’t in a queue – no sign of our flight boarding, so we just had to sit (on our cabin bags) and wait it out. People were smoking everywhere, the 8am flight that had been delayed still hadn’t left, and neither had any of the other flights for the day. We finally got on the plane about 6:30pm – we’d been at the airport for 10 hours!Typically, Bill & I hadn’t been given seats together, but the flight to Windhoek is relatively quick & we were looking at the time & trying to calculate if we could still make our KLM connection in Jo-burg. We thought that if we left really quickly on the Jo-burg flight, we might just make it, as it didn’t leave until midnight. However, when we got into the Windhoek airport, there was a lady calling for all passengers transferring to Johannesburg. All my initial optimism was crushed – they’d let the flight go & we had to stay the night in Windhoek & they’d put us on the 11 am flight in the morning – well & truly too late for our connection!We went through a special fast track lane in immigration & then collected our bags (at least they didn’t get lost like some people’s) & proceeded to the passenger services. The initial lady we spoke with had told us that they would help us arrange new flights for the connections we’d lost, but when we actually got to the window, the women only wanted our details to confirm our Air Namibia flight in the morning & wasn’t prepared to do anything about our onward flights. That’s when it got nasty – we were tired & had had a hell of a day & this was literally the last straw. Bill demanded to see the manager, & after rather too long, he came out to give us the same story – nothing they could do, wait for tomorrow morning to try to get onward flights etc etc. Bill got angrier & angrier, I got more & more upset, we knew that with it being so close to Christmas, the chances of getting seats on another flight weren’t going to be good & neither of us wanted to leave it unresolved until the next day. Eventually, the manager took our tickets & offered to ring our travel agent (who is based in Namibia) to try to get new flights for us. That was the breakthrough we’d been waiting for – we didn’t have a phone that worked & couldn’t do it ourselves. After about a 5 minute wait, he came out again to say that the travel agent thought she could get us on the KLM flight the next day & would get back to us in ten minutes or so with a confirmation. It was a long ten minutes, but eventually she rang back (this was about 9:30 at night) to say we were both confirmed on KLM the next night, all the way to Manchester!After that, we were taken in to the city (a 50 minute drive) to a hotel for the night. The hotel dinner buffet had stayed open for us to eat (there was a total of 21 people who’d missed their flight – including some who’d been bumped off the Cape Town flight despite reconfirming their flights). The food wasn’t great, but at least we were able to eat something as it had been a very long time since anyone had had anything to eat. Bill rang his mum to let her know we’d be arriving 24 hours late (hopefully) & then we both crashed for the night. Not a good day at all!Saturday morning we had breakfast & then were transferred back to the hotel. The trip to the airport gave us a taste of how beautiful the countryside is in Namibia – we will definitely come back for a longer trip! Check in was a breeze (no comparison at all to the previous day’s experience) & they were able to check our bags all the way to Manchester again (a big relief). It was simply a matter of waiting for our flight, which left spot on time & then, once we arrived at Johannesburg, spending the day at the airport waiting for our midnight flight. Although it was a huge waste of time (we couldn’t pick up our boarding passes until 8:30 pm & therefore still a little stressful as we didn’t know for sure that we’d be on the flight) the airport has enough facilities that a long wait is bearable.Queuing for our boarding pass was a bit stressful as the line was very slow moving. Interestingly, almost everyone in front of us had also come from Luanda & had similar tales of chaos to our own experience. But, once we got to the desk, we got our boarding passes (for both flights), our luggage details were processed & everything finalised. We were very relieved & then it was just a matter of waiting the last 3 hours or so until boarding.The flight to Amsterdam was about 10 – 12 hours & all though the night. After the previous 2 days that we’d been though, we both were able to sleep quite a bit during the flight. Once we got to Amsterdam, Bill was able to ring his mum & confirm that they’d be able to pick us up at Manchester.So, after more than 48 hours since leaving home to go the airport, we finally arrived in Manchester (with all our luggage) & we were able to put the whole experience behind us & start to look forward to getting ready for Christmas.
One thing is for sure - I'll never complain about Khartoum Intl Airport again!
Post a Comment
1 comment:
One thing is for sure - I'll never complain about Khartoum Intl Airport again!
Post a Comment